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Vehicle Assistance Services - 24-Hour Hotlines

Services are only available to clients who have purchased the upgraded “Auto Assistance Service” plan.

24-Hour Emergency Roadside Assistance

If your car is immobilised on the road due to an accident or mechanical breakdown, please ring our 24-Hour Hotline and we will provide you with emergency roadside repair assistance.

24-Hour Hotline:31226899


24-Hour Free Towing Service

If your car cannot be repaired at the roadside following are accident or mechanical breakdown, we will arrange for your car to be towed to your repairer or to your home.


Alternate Car

In the event of your car being

  • Immobilised due to an accident which requires a repair excedding 2 working days, or
  • Discover stolen and not found within 48 hours.

We will arrange and pay for the supply of an alternate car. The most we will pay is 80% of the actual car rental cost, subject to a daily limit of HK$1,000 and aggregate limit of HK$5,000 for each and every case.


Please note:

  • The Services are only available within the territory of Hong Kong.
  • The above is only for reference.