Table of contents
What is HKeToll anyway?What is a toll tag?How do I get my free vehicle tag?If I am using Autotoll, do I need to switch to HKeToll?What is a class tag?What happens if I apply for neither the vehicle tag nor the class tag?How do I install a vehicle tag?"Tolling without stopping" tunnel coverage timetableWant to know more?
【易通行】車輛貼申請及安裝步驟 + 不停車繳費服務 Q&A

HKeToll - how to apply for and install a vehicle tag and other Q&As

The Transport Department (TD) has announced that HKeToll, a tolling-without-stopping service, will be gradually implemented at all government tolled tunnels this year to replace the manual and automatic toll booths. Drivers can then pay tunnel tolls with ease using toll tags, without having to stop or queue at toll booths. All that they need to do is to attach a “vehicle tag” to the windscreen. But what if you are already using Autotoll? Will you need to switch to HKeToll? And how does one apply for a vehicle tag?

In this Kwiksure article, we will give a primer on HKeToll, answer the commonly asked questions, and more.

What is HKeToll anyway?

HKeToll is a free-flow tolling service based on the Radio Frequency Identification (RFID) technology. Drivers only need to affix a label sticker (toll tag) on the inside of the windscreen. When the vehicle passes through a tolled tunnel of the government or the Tsing Sha Control Area, the system will automatically deduct the toll from an account designated by the vehicle owner. So, there will be no more need to stop and pay at a booth.

What is a toll tag?

“Toll tags” are of two types, and the first type is the “vehicle tag”. Vehicle owners must register an account and designate a payment method, such as a bank or credit card account, after which the tag will be mailed to the registered home address. The first vehicle tag will be free.

The other type is the "class tag". Vehicle owners will need to purchase the tag themselves based on their vehicle type, and regularly top it up at customer service centres, service outlets or 7-11 stores. There is no online or automatic topping-up for the class tag.

How do I get my free vehicle tag?

The first vehicle tag for every licensed vehicle will be provided free of charge by the TD. If a replacement tag is needed, a fee of HKD $51 will be charged for each subsequent tag. All 260,000 vehicle owners whose vehicles are already registered will soon receive their vehicle tags. Meanwhile, owners of vehicles yet to be registered can now apply for their vehicle tags, which will be mailed to the registered home address of the owner.

Unlike Autotoll, which charges a deposit of HKD $150 and a monthly fee of HKD $35, the vehicle tag of HKeToll does not charge any administrative or monthly fees.

Information and documents required for application

  • Vehicle registration document
  • Registered vehicle owner's name and electronic contact information
  • Mobile phone number (that accepts SMS) or email address
  • A letter of authorization from the registered owner of the vehicle is required if the application is handled by another person

How to apply:

  • By electronic application

Use the HKeToll website or mobile application

  • By written application

Complete the "HKeToll Service Application Form" and submit it by mail, fax, or email; you may also pre-register to apply for your vehicle tag when submitting your vehicle-related licence application at the TD.

  • Apply in person

Apply at a designated customer service location of the toll service provider

易通行申請步驟

If I am using Autotoll, do I need to switch to HKeToll?

The HKeToll service will be gradually rolled out at government tolled tunnels. Upon the implementation of HKeToll at a tolled tunnel, all manual toll booths and Autotoll traffic lanes will be decommissioned. From that time on, all vehicles will use HKeToll service for toll payment.

Autotoll and HKeToll will not be in service at the same time at a tolled tunnel. Therefore, there will be no duplicated toll payments. You can affix the HKeToll toll tag and Autotoll tag/device onto the vehicle’s windscreen at the same time.

What is a class tag?

In addition to vehicle tags, the TD has also launched 9 other "class tags" for owners of different types of vehicles to choose from. Each class tag costs from HKD $100 to $200.

Each class tag comes with an account card*. Drivers can activate the class tag, add value, and check transaction records with this card.

*This account card should be safely kept. If you wish to cancel the class tag at a later date and withdraw the account balance, this card must be presented and returned.

What happens if I apply for neither the vehicle tag nor the class tag?

付款流程

If you drive through a toll tunnel with neither tag (or if the automatic tolling fails...this could happen very occasionally), the automatic licence plate recognition technology of the HKeToll system will be able to detect as your vehicle passes through the toll tunnel, and transmit the relevant data to HKeToll’s backend system. Afterwards, the toll service provider of HKeToll will issue an electronic notice for payment to the registered owner of the vehicle.

The registered owner must then pay the tunnel toll by one of the designated channels including FPS, customer service centres, and service outlets, or by cash at a 7-11 store, within 14 working days. Otherwise, a surcharge of HKD $175 will be imposed. If the driver fails to pay the toll plus surcharge within 21 days, the surcharge will be raised to HKD $350. Subsequent failure to pay can result in the driver being prosecuted, with a maximum fine of HKD $5,000.

How do I install a vehicle tag?

Vehicle tags are divided into the "inside" and "outside" types. The inside type is suitable for most vehicles, while the outside type is suitable for motorcycles and those vehicles having an entire windscreen with UV protection or a metallic coating.

After receiving your vehicle tag, you should affix it to the windscreen following the instructions provided, then open an account to link the tag to your vehicle, and set up a payment method. When installing the vehicle tag, make sure it is not close to the car cam or the existing Autotoll tag/device, so as to avoid interference.

"Tolling without stopping" tunnel coverage timetable

不停車繳費服務涵蓋隧道時間表

Stage one

Tsing Sha Control Area (Eagle's Nest Tunnel): Feb 2023

Lion Rock Tunnel: March 2023

Shing Mun Tunnels: March 2023

Stage two

Aberdeen Tunnel

Cross-Harbour Tunnel (Hung Hom)

Eastern Harbour Crossing

Tate's Cairn Tunnel

Stage three

Western Harbour Crossing*

Tai Lam Tunnel*

*After the Government’s takeover of its ownership, “tolling without stopping” will be implemented

Want to know more?

The toll service provider engaged by the TD has set up a customer service hotline at 3853 7333 to answer public enquiries from 9am to 9pm daily. A total of eight customer service centres and service outlets across Hong Kong will also commence operation from January 7.

 

Customer service centre

Service outlet

 

Location

Hong Kong Island: Unit 1904, 19/F Chinachem Johnston Plaza, 178-186 Johnston Road, Wan Chai

Kowloon: Unit A, 22/F Tower A, Billion Centre, 1 Wang Kwong Road, Kowloon Bay

New Territories East: Unit D, 27/F, Kings Wing Plaza 2, 1 On Kwan Street, Shek Mun, Sha Tin

New Territories West: Suite 903, Magnet Place Tower 1, 77-81 Container Port Road, Kwai Chung

Hong Kong Island: G/F, DCH Motor Service Building, 111 Lee Nam Road, Ap Lei Chau (commence service in late January)

Kowloon: Inside convenience store, Shell Boundary Street (Petrol Station), 126-128 Boundary Street, Prince Edward

New Territories East: Inside convenience store, Shell Tseung Kwan O (Petrol Station), 100 Po Hong Road, Tseung Kwan O

New Territories West: Shell Au Tau (Petrol Station), 2K Castle Peak Road, Au Tau, Yuen Long

Service hours

Monday to Sunday 10:00 am to 9:00 pm

Monday to Sunday 10:00 am to 9:00 pm

Major services

Handling of vehicle tag application

Sale of class tag and two-piece device

Application, replacement, and reporting loss of vehicle tag

Registration and cancellation of HKeToll account

Application for and topping up of stored value account

Toll payment record enquiries and payment

Other enquiries and complaints

Refund

Checking functions of vehicle tag and class tag

Sale of class tag and two-piece device

Application, replacement, and reporting loss of vehicle tags

Registration and cancellation of HKeToll account

Applications for and topping up of stored value account

Toll payment record enquiries and payment

Source:

Transport Department

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